Windows hello not working windows 10 Apr 24, 2020 · Similarly disable the other Windows Hello options if any. I did use Windows Hello for a time and switched to another sing-in-option (Picture) later, now i want to get back to the windows hello-sign-in option again, but it isnt working to activate this option for an unknown reason. Updated Sep 29, 2023. However, I sign into Windows using a domain account, not a local or Microsoft account. Restart your computer for the changes to take effect then check if Windows Hello is now working. As stated, it was working fine before I reinstalled. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Many articles refer to Settings > Sign-in options. 5. I am having trouble trying to setup Windows Hello Face. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. I now have to type my passcode every time. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Method 3: Using Registry settings if you have Windows 10 Home installed. You go on the Microsoft help page. Welcome to the Microsoft community. To learn more, see Restore or reset Surface for Windows 10. "We couldn't find a camera compatible with Windows Hello Face. Click Run the Troubleshooter e. I didn't have to restart, but you may have to. I didn`t find info that helps me in some forums so I am asking here what can I do to fix this issue. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Feb 24, 2025 · I recently re-installed my Windows 11 PC. To do so, type gpedit. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. Typing the PIN to verify identity Jan 19, 2020 · Split from this thread. Here are some troubleshooting options: 1. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Seems like they are locked out in this case. Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. This fixed the camera app but not Windows Hello. If you are reading this. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. I am on 24H2 with latest updates. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Help please. Here the info about my pc: MODEL: HP 15-dw0014nl. Setup under Face Recognition in the Windows Hello area Click Get started. Install updates manually. msc' to open the services. Jan 10, 2025 · My Windows Hello stopped working as well. Jan 20, 2018 · Hi Troy. Most methods came from windows forums. Perform a Windows Reset. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Dec 29, 2020 · Device Manager will find the driver and install it (Note: the label Integrated Webcam will not change after you update the drivers) 9. Whenever I try to use it, the system shows me "Something went wrong on our end. Step 1: Press the Windows key + I to launch the Settings app. Wait for Windows preparation to complete, and select "Create installation media for another computer" 5. My device is was working fine. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. There are several causes that make Windows Hello stop working on Windows Aug 13, 2024 · The other two being, fingerprint and iris scan. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Aug 21, 2024 · Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Jan 10, 2025 · If Windows Hello was working before a recent change or update, consider performing a system restore: Type Create a restore point in the Windows search box and open it. Apr 9, 2020 · If that doesn't work, try to disable/enable Windows Hello 1. As you are facing issue with Windows Hello and as the computer is connected to a Domain Network, you may want to refer to this article to check if that helps. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. I hope this helps with your concern. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. It does not make sense that disabling this Hello system to reset the pin, then turning it on again would make this face not work permanently. Right-click on it, and then select “ Start” from the list that appears. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Jan 21, 2025 · Our devices are running either on Windows 10 22H2 latest release or Windows 11 23H2 latest release. May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Click on Computer Configuration and open Administrative Templates. Then open Explorer and navigate to the following path. Follow Followed Like Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. To fix it: [/h] 1) On your keyboard, press the Windows logo key and R at the same time, then type gpedit. Restart your PC and try to add a Windows Hello PIN again. - Under PIN, Click Remove and setup again. A few facts about my system: Edition: Windows 10 Pro May 23, 2024 · One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it; Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved; Some users around the Internet reported that reinstalling Windows Hello drivers helped solve the problem. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons May 26, 2024 · Windows Hello not working in Windows 11/10 Download Windows Speedup Tool to fix errors and make PC run faster Windows Hello is a secure and convenient way to log into your Windows computer. After this, check to see if you can set up Windows Hello Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Right-click on the service and select "Stop" from the context menu. Sep 14, 2018 · After messing with undervolting the computer got stuck in a BSOD loop, and i ended up resetting windows from a usb drive. it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. I would sincerely appreciate some assistance. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. In Search on the taskbar, type device manager , then select it from the search results. This is really frustrating. And, as I understood, BootCamp does not provide such functionality, and no one, which use Macbook Pro with Windows 10 cant login using Touch ID. Open the Services program, Jan 3, 2023 · To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. I can't pick PIN as a log in option at the account level. Aug 16, 2024 · Hello, John Hendricks1. Select Windows Feb 2, 2021 · The non-working profile settings might be corrupted. 447, Version 1607). I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Enabling Windows Hello Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft After update KB5048685 Windows Hello stopped working. 4. Reset fingerprint & facial recognition options. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Means it will not respond after that and will not ask for further options of setting up. In the Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Find solutions, download drivers, and get support for your HP products. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Hi, If this question is still active, I have the same question but unfortunately those steps didn't work for me. It doesn't have an option to 'remove' or 'add another' fingerprint. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Oct 18, 2024 · 8. Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. b. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. I also can't add any other Windows Hello logins. since my laptop doesn't have a local group policy editor how can i fix this issue Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. Then delete the folder named NGC. By Shan Abdul. But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". Method 2. However, I'm afraid the methods did not work. 3. Delete your fingerprint, and register it again in Windows Hello settings. Feb 13, 2019 · Enable sign into Windows 10 using Biometrics from Local Group Policy editor. Jan 31, 2025 · Option 1. The majority of the materials reference Windows 10, but I am using Windows 11. Removed and re-added the Windows Hello Face optional feature several times For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Mar 23, 2022 · Hello,I'm facing an issue with sign-in options in my Windows 10 devices on my domain. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Navigate to Computer Configuration\Administrative Templates\Windows Components\Biometrics. Everytime I try Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. In Device Manager window, expand “Cameras” to see the available camera devices. Locate the Ngc folder and delete it. " Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Open the Services pane and stop the Biometrics service. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. Open the Run dialog box by pressing the Nov 11, 2021 · Click On Windows Start > Settings > Accounts > Sign in options > Set up Windows Hello Pin We look forward to your response. How to set up Windows Hello face login? Set up Video. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Before I re-installed Windows, Hello (face) was working fine. 6. Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. Enable "Turn on convenience PIN sign-in" using Group Policy. I removed my face data from Windows Hello and tried to set it up again. Nov 4, 2019 · Hi Prateek. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Face recognition is now working for me in Windows 11. Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. There are several causes that make Windows Hello stop working on Windows 10. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. 1. You can do this by going to Aug 23, 2023 · Hello, I checked for updates and I am up to date. After your computer restarts, check if Windows Hello is working. In the right pane of Biometrics, double click on Allow users to log on using Jan 20, 2025 · I am stuck at log in because Windows Hello demands a PIN, and it won't let me quit the prompt, which means I cannot log in and reset my PIN. Open the Run dialog box by pressing the Jan 9, 2019 · We assume your Windows 10 fingerprint reader has been acting up lately and that is why you are here. But after resetting this way, the fingerprint sensor does not set up in settings anymore. Here’s a step-by-step guide to help you troubleshoot the issue: 1. Apr 13, 2022 · Do I need to install the facial recognition? This system was purchased in August, but just setup this year. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. Reinstall the biometrics driver. Sometimes it is not supporting Windows Hello. Before you begin. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. I can't seem to add Windows hello to the camera's privacy settings. I hope this helps! Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. I did try going on recovery tools and will be given again with the same "select user" and so did again re-enter my new password which is not being accepted by the system. Press the old and famous Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Dec 8, 2016 · Windows 10 Pro 64bit is installed ( OS Build 14393. Jun 13, 2020 · Then select Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select I forgot my PIN. Sep 29, 2023 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Dec 4, 2024 · This has been asked about 1,000 times. Reset the Hello Facial Recognition Settings. Make sure you configure Windows Hello on your device. - Restart your computer. Here are the steps: Click on Sign-in options and login to Windows with your Microsoft account or local account Password. 10. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. Oct 9, 2023 · Windows Hello doesn't work after first waking up from shutdown, after 22H2 Update? previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. Log in with the administrator account and enable Windows Hello once again. I assume that your Brio device has no problem at the hardware level, but there is an exception when configuring Windows Hello. Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. The initial problem was that the setup proceeded all the way to the phase where it showed my face and was supposed to recognize it, but then nothing happened and the only option available was to cancel the setup. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. If the issue happens after you install a new anti-virus tool, you can uninstall it and check if the issue disappears. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Dec 5, 2016 · If the previous steps failed to work. It will freeze on that screen and will not do anything else. Jun 8, 2020 · Windows adds the PIN. My laptop is Lenovo ThinkPad E580 and using Windows 10 Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Also web-sign-in does not work, since the pop-up windows did not appear. Locate "Windows Biometric Service". Follow the on-screen instructions to set up the fingerprint reader. Scroll down c. under “Windows Hello Facial Recognition” and reset the facial recognition. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. It worked great until about 2 weeks ago. Reset Windows Biometrics Component. This laptop comes with a fingerprint sensor. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. CAD software and Rendering, yes. I can't go to task Manager, I can't get windows prompt to work, I can't do anything at all. Launch Windows Settings 10 app. Restore or reset your PC. Type regedit and Apr 29, 2021 · Sadly this keep resetting for me also. Dec 30, 2024 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11 In the modern digital landscape, security and convenience are paramount, especially when it comes to accessing your devices. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Sep 4, 2024 · The "forgot password" is not working but I did able to reset my password here thru phone and still giving me the wrong password. Nov 4, 2018 · A few days ago I found on a net dozens of posts, where people, which use Windows as their main OS and have switched to Macbook, have problems with logging to Windows using Touch ID (Windows Hello). Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Right-click on “Integrated Webcam” and click on “Disable device“. May 22, 2024 · I am not a Windows friendly person. I followed all of the instructions in the troubleshooter and still nothing. This just started happening after the most recent Microsoft update. Well that's not the case. If you have other clarifications about this matter, you can get back to us by replying to this post. To resolve this, try a Fresh Start. We have Windows Hello enabled. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". I am running Windows 10-64bit on my home laptop. Select Remove driver software and wait for the removal to be finished. Windows Version: 1909 (Build 18363. msc and press Enter. To do so, follow the steps below: Step 1. after doing "Set up" ->"Get Started" . Mar 25, 2023 · The Brio webcam is also very simple to use with Windows Hello. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Click Accounts and select Sign-In options. The reason why Face is not working might be because of your camera. Type 'services. The installation process on the laptop went perfectly, just had to install the driver, update the laptop to the latest windows update and restart the computer. In the previous version. I have read about a dozen threads here and elsewhere regarding this issue but none of the "fixes" seem to apply to me since they do not fix my issue. Pres Windows key, type gpedit, and press Enter. My webcam works. Open Start > Settings > Update & security > Troubleshoot b. I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. Help with resetting my Windows Sign-in Pin - Microsoft Community Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. For more info on how to do this, go to Configure Windows Hello. Try removing existing face recognition configuration and then set it up again. Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. Nov 21, 2022 · 6. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. See full list on thegeekpage. I spent 4 hours with a Windows specialist on line and he never got it to work. Microsoft Windows has adopted the Personal Identification Number (PIN) as a straightforward and secure method to lock and unlock devices. Please post back with the result for further assistance. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Try using the Registry editor, follow the steps below:. Entering the PIN In the Windows Hello area under Face Recognition, click Set up. " Jan 29, 2024 · I'm Christine, a Windows user like you. Go to. Thank you for your feedback. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Run the System File Checker Utility scan. I want to use Windows Hello PIN and Windows Hello Face but it shows me "Something went wrong. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. 2) Follow the path: Computer Configuration > Administrative Templates > Windows Components. It's brand new Mar 10, 2022 · Hi Simon. Oct 6, 2024 · Select Windows biometric services from the left column. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. a. Start again at #1 and complete setup. Open the Settings app and navigate to the Accounts 2. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. But, Windows facial recognition worked just fine with Windows 10. Apr 10, 2018 · Hi Chris, A corrupted Windows system file can cause this kind of issue on Windows 10. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. The laptop then recognised and accepted the fingerprint reader through the Windows hello setup. myki). still the same outcome Nov 2, 2022 · In addition, my IT department has ensured me that the settings are set to allow us to use Biometrics at the domain level. I'm running an Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Country/Region: Africa loader Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. After that, you will see that a Set up button appears in Windows Hello Apr 9, 2020 · Similarly disable the other Windows Hello options if any. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Oct 12, 2020 · 5. Follow the on-screen instructions to restore the system to a point when Windows Hello was functioning. If you can't proceed to next method. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". The reason behind face-recognition is a no-brainer. I don't know why you designed Windows Hello like this. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. No worries, I'll do my best to help you. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. Update System Drivers. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Jun 14, 2018 · IT is not responding properly. Click on it. Please try again later. Modify Windows Hello Group Policy settings. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. Follow the prompts to reset your PIN using your Microsoft account password. Try again later". Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Oct 3, 2022 · still the same, Windows Hello not working after waking up. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. Device Status: My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Go to Settings > Accounts > Sign-in Options. Step 1: Check if doesn't have any corrupt files on the windows. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). You can use this procedure to repair the Windows files and reset the Windows Update components. This is i tried to activate Windows Hello: Mar 15, 2018 · [h]If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. You can try to Remove and Add your PIN. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring. Now when I try to set up it repeatedly gives me the same message. What do you see? You see "Update your Driver". Windows Hello not working on Windows 10. Step 3: Click Get Started and follow the on-screen instructions to complete the resetting process. Try to convert your login with that account to a local one first, restart, then convert it back to a Microsoft Account. Enable Biometrics in Group Policy Editor. Get started on the Welcome to Windows Hello screen Type your PIN or password in the PIN or Password field. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise There might have modifications made to some of the crucial settings of Group Policy. Click Accounts. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. This really should be default behaviour for Windows Hello to look for a compatible Windows Hello external Webcam if a laptop lid is closed. Click "Accept" to accept the user license terms. Jul 22, 2019 · (code 10)" Although its working sometimes, (may be around 2/10 times) but mostly its not working - there is no "fingerprint" option in "Sign in options" (in login screen) My laptop mode l: Lenovo ideapad 520 15IKB (81bf) i have done all of the common workouts and maneuvers: 1) Updating the Windows 10 to latest update. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. msc and press Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Option 5: Run the Windows Troubleshooter a. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Apr 8, 2023 · Thanks John. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. If it is not set up, choose Setup and complete set up. I am on a corporate domain/AAD joined Laptop using Windows 10 Ent 21H1 now. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Aug 17, 2019 · 2. Exit the Group policy editor and reboot the computer. May 6, 2024 · Something may have caused it to be turned off or otherwise fail. But there I see on top in red "Windows Hello is preventing some options from being shown". ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Press Windows key + R key together from the keyboard. Jun 1, 2020 · Device Manager window will be opened. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. 2. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. Restart your PC. I cannot even follow the above conversation. msc. Click on the System Restore button. Jun 2, 2018 · Somewhere along this, the fingerprint sign in stopped working. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Is it possible there is still a hardware or driver issue that is affecting only the domain user and not the local user? Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. I can see here that you're unable to use your Windows Hello. It happened recently after a windows update. I will attach the System Information as requested, an I hope this will help you. Settings > Update & Security > Troubleshoot > Additional troubleshooters. I am curious as to how I can enable it. If it is set up, choose "Remove this sign-in option". Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Apparently, Windows Hello is not enabled by default for domain accounts. Feb 13, 2022 · Press Windows + X key at the same time and launch Device Manager > Locate the Hello and webcam drivers individually and right-click on each of them and select Remove driver > Repeat the removal with all Windows Hello related drivers and then reboot your PC > Once done, open Device Manager, and click Action > Scan for hardware changes, the Dec 20, 2024 · I am setting up a new elitebook. Set up your PIN once again. Fix 3. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Then you can refer to the methods in that link to reset Windows Hello related services. I get two messages: 1. It would be great if you can tell me more about your concern. See fixes here for Windows Hello: Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. The option to add a finger or remove the fingerprint are greyed out and not clickable. Open Local Group Policy Editor. I've installed the driver several times. So after that windows reinstalled and i updated all the drivers and windows. com Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. Run Hardware & Devices troubleshooter. I looked for a solution online and based on an answer on this website added a file in the registry. You will see Sign-in Options on the left side. Press the Win + X keys and choose Device Manager. My camera stopped working a few days ago. Go to Start > Settings > Accounts > Sign-in options. Jan 12, 2021 · I have O&O Shut up Windows 10 installed on both my desktop and my laptop. Check your device's specifications in the user guide. Click Hardware and Devices d. Jan 16, 2025 · For Windows 10, click here: Download Windows 10. Option 2. Well that is gone now and still no facial recognition. Reconfigure Windows Hello. any solutions? I already installed the latest drivers from the Lenovo website. Feb 8, 2023 · Not all anti-virus software is suitable for you. Mar 22, 2021 · The red blinking light on the Brio does not stop until I click "Close" on the window depicted above. The pin works but not facial or fingerprint recognition. Mar 15, 2023 · I have a Lenovo ThinkPad T15g Gen 1 running Windows 10 Pro 22H2 64-bit. after updating to 22H2. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Step 10: Reset Windows (As a Last Resort) Jul 7, 2023 · Step 2: Navigate to Accounts > Sign-in options, select Windows Hello Face/Windows Hello Fingerprint in the right pane, and click the Remove button. msc in the run command (Windows + R key). . Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Consider manually retrying. If the fingerprint sign-in option was not available, run Windows Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. All greek to me. The good thing is, there is no reason whatsoever to get worked up: this article offers a detailed, step-by-step guide on how to set up fingerprints on a Windows 10 device and how to fix Windows 10 fingerprint reader not working. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. If the software conflicts with your system, some issues like Windows PIN not working or Windows Hello PIN not working can easily happen. Nov 3, 2023 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings. Locate Windows Hello section and disable Windows Hello. Dec 1, 2024 · It now says Windows Hello options are not available. and run the troubleshooter for Windows Hello or Biometric devices. May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. In the Windows Hello PIN section, remove your existing PIN. Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Jun 12, 2019 · Hi ChaiwatSirirungrueng, Thank you for posting your question in the Microsoft Community Forums. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. If you are experiencing the reported problem on computers that have been set up for an organization (e. Restart afterward and observe for changes. Turn off Fast Startup. After installing Windows 11 facial recognition does not work. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. I use Windows Hello for signing in to Windows using the fingerprint sensor. Select Windows Hello PIN. Press Windows + R to open the Run dialog box. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Please Help. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. The same goes for Windows Hello. Initially, the face was working, I am not sure if this is related to settings or windows update. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Should I check the Group Policy on my Domain Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. 1) Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. I have looked up previous forums as this is a fairly common issue. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. I have uploaded the freeze tab in this question. And under the Windows Hello it says "Windows Hello isn't available on this device". g. No frame to see. Jan 22, 2018 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10; Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. Aug 14, 2023 · Microsoft Spams a New Warning to Windows 10 Users The Easiest Way to Find and Delete Duplicate Files on Windows This Default Windows App Is So Good You Won't Need Another Like It Jun 23, 2020 · I have clients connected in a hybrid azure ad environment. Fix Windows Hello PIN problems on Windows 10. dkngl typv tyb hpusb qpsputk yjgo hrk zbx vuqfpqgr anteb xzr wzifp ete hegal jmxn